Rich's Plumbing, Heating & Air Inc.
Review Summary
- Mixed Customer Service: Some customers experienced poor communication, missed appointments, and failure to provide estimates. Others praised the office staff's professionalism.
- Positive Experiences: Several reviewers highlighted quick response times, efficient service, and professional technicians. Specific praise was given to Tony Jr. and David.
- Reliability Concerns: One customer reported a complete lack of contact after scheduling.
- Quality of Work: Workmanship was described as "impeccable" by one reviewer.
- Overall Recommendation: Many customers expressed satisfaction and stated they would recommend Rich's Plumbing.
Reviews
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(12 reviews)
mssorento1
Terrible service. I initially sent an email requesting service for my mother. I have all the details, got a confirmation email back, but no one called her. I called them the next day, spoke told a rep who took all my information down and was told they'd send someone out. Per my mom, they called as asked her if she wanted it repaired that day. She said she needed a price first (their website offered free estimates). He told her he'd call back and never did. So here I Am trying to find services for my mom. Did I mention I live in Florida and she lives in Irvington. So now I am forced to continue to look for a reliable plumbing service.
Lorenzo Smith
Tony Jr. and David were absolutely amazing. Came here within an hour and fixed it for me. Great and quick service!
Jerseynonni
August 21, 2024
I highly recommend Rich’s Plumbing company the work is impeccable, and the owner of the company keeps his word.
Stephen Florio
Outstanding Service. We had an issue with one of our retail stores, I recall Rich's Plumbing and they responded immediately within two hours they were on site and took care of the problem. A pleasure to deal with a professional company
Carlos Lima
Great customer service. Came out quick and took care of the job. Would definitely recommend to anyone in need of plumbing.
Sarah Vanessa Fresco
My shower was backed up and not able to be used. I called Rich’s and came out promptly. Not only was the office staff very professional. The technician was very professional and nice as well, he cleaned up afterwards and gave me recommendations as for it not to happen again. I will definitely be using their services and recommending them to everyone I know. Thank you Rich’s
Victor Baylon-Lopez
We talked on a Friday, i called on Sunday to confirm for Monday, never heard from him. On Monday, he didn't even make an attempt to contact me either.
Brigette Robinson
Wonderful, well experienced service. Highly recommended.